I've got a reply..

Just received a reply regarding the complaint i've made for this particular 'gahmen' body..

Called my mom immediately.

Me: "Ma, they replied me.. They mentioned alot of nonsense. They say sorry and will refund you the $25 fine you paid.."

Me and my mom: "Hahahaha.."

Me: "So.. You happy with their apology and refund?"

Of course, my mom happy la!

They're refunding her the fine they imposed on her years ago. What else can she ask for..? Besides, it's not easy asking refund for fines from 'gahmen' also.. And we weren't in the wrong. Well, at least they're show us their sincerity in resolving this mistake.

But i must say, their reply is darn professional!! I want to be like them so next time i can 'shoot' a better and more profound complaint letter!

This is what they replied... Refer to post -"5 long years.. WTF?!!" for the complaint letter content.
Dear Mdm ANH

We refer to your email of 18 July 2005 on the above subject.

We would like to thank you for your feedback and have taken note of your concerns.

We would like to confirm that this refund was initiated due to an enhancement in our procedure where we perform checks on our licensing database to identify any excess payments made by licensees for their licence. If there are any excess found, we will refund the excess payment to the licensee. Such exercise is in support of the 'gahmen' policy for the refund of unclaimed monies by the public. In your case, our checks have revealed that there is an excess payment of $110.00 under your licence number. Hence, a cheque has been issued to refund you the excess payment.
(So many excuses given.. I guess, its part of human nature for the Company to write a long explanation for the mistake they overlooked.)

We have only recently enhanced our processes in initiating such refunds and we need to perform many checks and validations against our database before the refund is issued in order to ensure that they are made to the rightful licensee. Going forward, the procedure will be carried out more regularly to ensure that refunds are made more timely.

For your information any request for refund made by our licensees would be processed within two weeks.

We are sorry for the undue anxiety and inconvenience caused to you and your family on this matter. In addition we are refunding the $25.00 being payment of the late payment fee for licence period 01/01/2000 to 31/12/2000. Once again, we thank you for your understanding.
(*thng*thng*thng* We hit JACKPOT!!)

Yours sincerely..

Well, my mom's happy and all ends well.. Much better than i expected. >.<