What is

Great Service??

1) When your customer walk-in your restaurant, sulking aka been chow chow (face black black). After the meal, he/she left the shop with a big happy smile.. Great!?

2) When a service has been requested and promptly serviced.. Great!?

3) Listen to the customers needs and gave the right recommendation.. Great!?

4) Faced with a full occupancy at the hotel. Promptly upgrade the reservation to a higher category of room. Apologise for the overlook and 'surprise' the guest with a free upgrade without alarming the guest.. Great!?

5) Customers asking for a loan from a bank. Sales-in-charge, without any doubt submitted the relevant documents in. Prompt action leads to prompt results.. Great!?

Hmm... Never ever have i encountered a service so bad that i think they totally have no idea what in the world is called Good Service. It's amazing how the bank still have the cheek to ask for a clear copy of my IC when i did fax last Friday for my loan application..FYI, the bank will do a credit bureau check on your status with all the documents submitted for loan application. As you can see, this particular sales hasn't been following my application at all.. She doesn't call immediately to inform me about the lack of documents.. It was her operation staff who called, asking for it.. Good service? NOT!